The Supplier Performance Management (SPM) process (previously Vendor Rating) is managed on the Enel procurement platform, WeBUY.
This process applies to all suppliers with existing contracts and aims to assess and monitor their performance continuously, enabling consequence management decisions to resolve critical issues, encourage improvement and reward excellence.
The performance appraisal model involves the monthly calculation for each supplier, at contract and merchandise group level, of a summary performance index (Supplier Performance Index – SPI). This combines six dimensions of performance, called categories:
- Human Rights and Correctness
- Innovability and Collaboration
The calculation for individual categories is based both on systematic observations by Enel and any feedback from Enel employees sent using the Track&Rate app.
The contract and merchandise group performance data is used to guide consequence management actions for improvement or potential incentives for the best suppliers.
The elements of the new model are summarised in the attached document.