Since July 2021, Enel has activated a new help desk service that will provide technical and functional assistance to all suppliers using the MLM (Material Lifecycle Management) platform, in all countries globally (Spain, Argentina, Colombia, Chile, Peru, Brazil, Italy and Romania) in which Enel I&N is active with its companies.
The new help desk is available in 3 languages: Italian, Spanish and English.
You can find the telephone numbers at the following link in the "contacts" section of the Global Procurement portal:
In addition, the following dedicated mailbox is also available to receive assistance:
The service is active from Monday to Friday, from 08:30 to 18:00, respecting the corresponding time zone of each country.
The help desk will provide assistance to companies present in the countries where the Enel Infrastructures & Networks group is active with its own companies, in relation to the contents of MLM, the use of all the services present therein.
In addition, the help desk will assist suppliers:
A. during the process of drafting the technical specifications in TSM;
B. during the TCA management process;
C. during the quality control management process in QCA;
D. during the defect management process and after sales in CMD;
E. during the shipping process of materials in MSH.